By Donna Gray
Chances are there’s
something you love even more than insurance. Whether you’re a biker, art
collector, or baseball fan, you can develop a specialty niche around a passion
you pursue in your personal life. And when you merge your personal interests
with your professional goals, the resulting sales and infectious energy it
generates at your agency can be tremendous.
Whatever hobby, leisure
activity, or industry you want to leverage into new business, you may want to consider
five tips based on the successful efforts of Klinger Insurance Group in
Germantown, Maryland, who offer specialized insurance for the sports
memorabilia market.
Open your mind to
possibilities. Almost every physical object requires some form of insurance,
assuming its owner wants to protect its value. And many activities require
personal safeguards against injury or financial loss. That means the categories
of specialized insurance a producer can offer are virtually limitless. How
about dog show handlers, collectible automobiles, skydiving, bungee jumping, or
mountaineering? What about protection for the growing number of home-based
baking businesses or for home school groups? Insurance is available for rowing,
historic firearms, musicians and instruments, beekeeping—the possibilities are
endless.
Think about your
lifetime passions—perhaps a hobby you walked away from after starting a family
or moving to a new area. This could be your opportunity to reignite and
reconnect with a favorite pastime while getting paid to do so.
In the case of Bob
Klinger, CPIA, LUTCF, president and chief executive officer of Klinger
Insurance Group, his fascination with sports memorabilia started when he
purchased his first pack of baseball cards for 25 cents when he was seven years
old. By age nine he was selling those same cards at flea markets for a profit.
Ever the entrepreneur, he began to promote sports card shows at local fire
halls; by then, some of the original penny cards he had purchased were trading
for up to $170 each.
Propelled by success,
Klinger opened and operated three Triple Crown Sports Cards stores by age 18.
After selling that business, he got involved in an organization that hosted
national sports shows at convention centers and worked to promote and authenticate
signed sports memorabilia.
Even after his insurance
career began, Klinger maintained a passion for sports memorabilia. But it took
a light bulb moment to realize how the two could intersect.
Engage in conversations.
Klinger, who is president-elect of the American Insurance Marketing and Sales
(AIMS) Society and a member of the Rough Notes Agent Editorial Advisory Board,
notes that his specialization in sports memorabilia insurance began with casual
conversations and interactions with the professional athletes, sports agents,
and fellow collectors he met at sports shows. One athlete shared a story of a
recent robbery during which his own family memorabilia were stolen. Show
vendors had tables filled with valuable pieces that prompted considerable interest.
Collector after collector described the details of their own items.
All the collectors,
Klinger observes, were eager to highlight their unique memorabilia, and they
knew which items were most valuable. It soon became clear to him, however, that
the majority had never considered the need for specialized insurance or thought
about the potential financial consequences if items were damaged, lost, or
stolen. After all, most collectors purchase items individually over time and
often fail to realize the significant value their collection represents.
The power of a personal
connection based on a shared passion is that any follow-up discussion of
insurance feels less like a sales pitch and more like an offer to serve as a
resource. “I was genuinely interested in their items, so our conversations were
sincere,” explains Klinger. “Once we had established that connection to items,
we both loved, it became a natural next step for me to ask them if they had
their collections insured.”
Follow your own passion,
and you’ll find that instead of dreading the idea of prospecting, you’ll begin
to relish the pursuit because it’s connected to something you already enjoy. In
Klinger’s case, he finds considerable excitement in insuring professional
athletes and sports memorabilia collectors. “It allows me to relive a boyhood
dream,” he says. “And it’s a great feeling to find a client with a mutual hobby
where you can share memories and bond over a common interest. The process of
collecting, selling, meeting athletes, and building business relationships with
them is incredible.”
Go online. Attending
events, conventions, or trade shows related to your area of interest can be a
great way to find prospects, but don’t forget about the power of online
relationships.
Find the Twitter feeds,
Facebook pages, and websites that relate to your passion. Just like the
conversations Klinger started over memorabilia tables, engage in online
discussions, share resources, and mention your insurance specialization when
appropriate. Position yourself as someone who is equally interested in the
topic, and your conversations can evolve seamlessly to include insurance.
Remember that people
worldwide share your interest. A dedicated Web page and online promotion may
help you reach a previously untapped market.
Know your stuff. “You
can’t be an impostor,” says Klinger. “The people you want as clients will
quickly label you as just a salesperson if you don’t know about the category
you want to insure. You don’t have to know everything, but you’d better know
more than the average participant.” Use correct terms, know the trends, and
understand the risks. Of course, if it’s a hobby or passion you already have,
this shouldn’t be tough to accomplish.
Parlay the resulting new
business into more new business. The same new clients you secure because of
your specialty have broader insurance needs, so don’t forget to cross sell
after you’ve wowed them with your niche market service and know-how.
In Klinger’s case, the
professional athletes, sports agents, and super collectors he’s met are
typically high-net-worth individuals, so he’s acquired considerable business
that way. His agency—the Rough Notes July 2015 Agency of the Month—currently
insures three professional boxers, two WWE wrestlers, seven NHL players, one MLB
player, five retired MLB players, six NFL players, 13 retired NFL players, two
retired NFL coaches, one professional pool player, two retired soccer players,
and six NBA players, all of whom were introduced to the agency through their
shared sports memorabilia connection. Klinger offers these individuals
insurance for all aspects of their lives, including auto and homeowners,
umbrella, life and disability, business, and more.
Not only does Klinger’s
extensive sports memorabilia collection bring him personal joy and serve as a
great bonding activity with his son Ryan, but he also has found it to be a
powerful in-office promotional tool and icebreaker. Many of his items are
displayed throughout the agency office, and this frequently prompts casual
office tours and conversations with visitors.
What’s your
passion? Wouldn’t it be great to enjoy it on a professional level as well?
Spending more time focused on something you love while also generating more
sales seems like a win-win that’s tough to ignore.