3.A.11

CLAIM FOLLOW-UP

Dear [Name]:

It was my pleasure working with you recently when we were able to help with the payment of your claim relating to [loss]. We appreciate your business and are prepared to respond to all your insurance-related needs.

While reviewing your [policy] file we noticed that we do not have the [coverage] relating to your [policy].

You have learned first hand that our agency team is committed to providing quality service for your [policy]. Let us provide that same professional service on all your insurance needs.

I’ll call within the week to set up an appointment to review our survey to be certain you are properly covered and getting the most from your insurance dollar.

Sincerely,