3.A.12

OFFER TO EXPLAIN COVERAGE

Dear [Name]:

For many years, insurance companies have tried to revise and tweak their policies in order to make them easier to understand. However, insurance is still a tricky subject with many special words and meanings. Most policies have separate definition sections that try to explain words and phrases that have special meaning. Still, the wording can be confusing, especially when you're trying to understand things after a loss.

We at the [agency name] want to make sure that you're comfortable with the protection you bought through us. If you are not sure about the meaning of wording you read in any of your policies, we have a suggestion. We ask that you contact us by phone, letter or email and we'll take the time to help you work out any confusion. You may also find it helpful to visit our website at [agencywebsite.com] and review the very useful information that we have available.

The [agency name] prides itself on making sure that our clients understand their coverage. Please contact us and we'll show you what we mean.

Sincerely,