Dear [Name]:

Thank you for sending us the [attorney's letter, summons, etc.] you received regarding the [accident, etc.] of [date].

The papers have already been sent to the insurance company's claims department for processing so that your interests are protected under the terms of your insurance policy.

If any other legal papers or notifications relating to this incident reach you, be sure to tell us immediately, and by all means send us copies--by mail or fax. [Insert address and FAX number]

We'll stay in touch with you and the claims department, but if you have any questions in the meantime, please give us a call.

We appreciate your business and the confidence you have in the [Agency].

Very truly yours,