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  • January 2008, Volume 13


    • It sure wasn't vacant to me!
    • What coverage edition is your carrier using?
    • Do your customers understand the vacancy condition?
    • Are you using your knowledge to acquire additional customers?

  • February 2008, Volume 14


    • It was just a game!
    • Who is an insured under a homeowners policy?
    • Has anything in your client's life changed that could also change or affect someone else’s status as an insured?
    • Do you have a list of everyone your client might think is an insured under the homeowners policy?

  • March 2008, Volume 15


    • Let’s reset the clock!
    • How does Underinsured Motorists coverage work?
    • Is your customer aware of the standard Personal Auto coverages?
    • Do you know the uninsured and underinsured motorists requirements for your neighboring states?

  • April 2008, Volume 16


    • But, we trusted you!
    • Does any commercial lines coverage form or policy provide insurance protection against scams?
    • Do your customers understand that no policy protects them against every loss?
    • Do checklists help?

  • May 2008, Volume 17


    • He should have been more demanding!!
    • Are you sure?
    • How could the insurance company refuse to pay when the mistake was so minor?
    • Trust

  • June 2008, Volume 18


    • It was just a small misunderstanding!
    • How obvious must it be?
    • Delivering the bad news as well as the good news
    • A window to your client

  • July 2008, Volume 19


    • It’s all in a name
    • Is it an insured or a named insured?
    • This is not just a commercial lines issue!
    • Let your customers know

  • August 2008, Volume 20


    • Was he working?
    • Would every state have denied coverage for Tony?
    • Would any coverage provide relief to Tony’s estate?
    • Can you do it all?

  • September 2008, Volume 21


    • Just show me where to sign!!
    • What happened?
    • Is price the only thing you have to sell?
    • Explaining coverage can be tough.

  • October 2008, Volume 22


    • Disturbing the peace
    • When should the umbrella or excess carrier be notified?
    • Liquidation
    • Are your business clients protected by an umbrella liability policy?

  • November 2008, Volume 23


    • He took the money. She was left holding the bag!
    • An important step in filling a coverage gap
    • If Renee were your client, would she be properly protected?
    • Have you discussed employee dishonesty coverage with your clients?

  • December 2008, Volume 24


    • But We Just Don’t Have the Time!!!
    • Terms and conditions are not optional
    • Making the most of an opportunity
    • What next?